Vital Visitor Information
Banking and Money
Banks: As a general guide, banks across the city are open for business Monday to Friday 9.30am-4pm. Some banks in local shopping centres are also open Saturday and Sunday (with varying opening hours).
Automatic teller machines (ATMs): ATMs are located throughout the city and will recognise cards issued by most banks.
Credit cards: MasterCard, Visa, American Express and Diners Club are accepted across the city by most outlets with an increasing number accepting China UnionPay.
Currency exchange: Licensed money change services are available at the Brisbane Airport and at numerous Bureaux de Change located throughout the city. Most banks also offer currency exchange services.
Notes: $5, $10, $20, $50 and $100
Coins: 5¢, 10¢, 20¢, 50¢, $1 and $2
Pricing: Australian prices occasionally end in a variant of 1¢ or 2¢. Where this occurs, at the cash register the price is rounded to the nearest 5¢.
Brisbane has a sub-tropical climate with warm summers and mild winters, defined by year round sunny days. Rainfall is more likely in the summer months (December – February) while winter (June – August) is usually dry and clear.
Mains supply in Australia is 220/240 volts AC, 50Hz with three-pin plugs used across the country. The Australian three-pin electrical socket differs from those found in most countries, and international travellers may require an adaptor socket. Standard outlets for 100-volt small appliances can be found in most hotel rooms.
Adaptors can be bought from the Brisbane Visitor Information and Booking Centre in the Queen Street Mall and from all good travel stores, chemists and department stores.
In a life-threatening or time-critical emergency, dial Emergency Services on Triple Zero (000). The Triple Zero service is an operator-assisted service that connects callers to the most relevant emergency service organisation (police, fire brigade or ambulance). Calls to Triple Zero are free and can be made from all telephones (landline, mobile devices and payphones). When you dial Triple Zero services, the most important thing to remember is to stay focused, stay relevant and stay on the line. Additionally, mobile users can dial 112 while the 106 emergency number connects to a text-based relay service for people who have a hearing or speech impairment.
Getting To and Around Brisbane
From the airport
With Airtrain's fast and reliable service, delegates can reach Brisbane City in just 20 minutes.
The express service runs every 15 minutes from the international and domestic terminals during peak hours stopping at five inner-city stations. Tickets can be purchased online, at the Brisbane Airport customer service counter (domestic terminal) and at Airtrain, city and suburban train stations. For further information visit the Airtrain website.
Con-X-ion Airport Transfers
Operating seven days a week, Con-X-ion Airport Transfers offers airport travellers a door-to-door bus shuttle service from the airport covering all major city-based accommodation. Con-X-ion services both the international and domestic terminals to meet all flights. Services should be pre-booked. Tickets can be purchased online or through the customer service counters located onsite at the international and domestic terminals. For further information visit the Con-X-ion website.
Brisbane Airport offers a complimentary Airport Transfer Bus that can transfer delegates between the Domestic and International Terminals.
Various vehicle rental companies, chauffeured cars and charter services operate in and around Brisbane. Click here to search for a Brisbane transport operator.
Getting around Brisbane
Want to know the easiest way to get around town? Pick up a TRANSLink Go Card and travel seamlessly on all TRANSLink bus, ferry and rail services across South-East Queensland. The perfect travel companion, go cards are available from Queensland Rail stations, online, over the phone or selected retailers. Top up the card balance like a prepaid mobile phone whenever it suits.
gocard.translink.com.au | 13 12 30
Explore Brisbane’s neighbourhoods through a comprehensive bus service that runs throughout the city, connecting the outer and inner suburbs to the CBD, major shopping centres, entertainment and dining precincts, railway stations and ferry terminals. Take advantage of special NightLink bus services running after midnight on Fridays and Saturdays for late-night travellers. Or get around the inner city with the free City Loop and Spring Hill Loop. Plan your trip now on TRANSLink’s journey planner.
jp.translink.com.au | 13 12 30
Brisbane’s speedy network of electric trains has the Greater Brisbane region covered and provides direct access to the city, quirky neighbourhood precincts and outer suburbs. The Airtrain service is completely integrated into the Queensland Rail suburban network, with regular trains running from Brisbane Airport directly to Brisbane City and the Gold Coast. Travel on a single ticket from any station in South-East Queensland to Brisbane Airport.
translink.com.au | 13 12 30
Hail a bus for free in the inner city. The CityLoop and Spring Hill Loop bus services circle the city every 10 minutes and stop at destinations in the CBD and Spring Hill precincts between 7am - 6pm weekdays. Glide between Brisbane’s inner-city precincts by hopping on the free CityHopper ferry service, which travels along the river from North Quay to Sydney St, New Farm.
translink.com.au | 13 12 30
Let the river be your guide. Brisbane’s ferries, affectionately known as CityCats, are one of the most enjoyable ways to explore Brisbane. Glide along the river with CityCat and CityFerry services, perfect for sight-seeing and accessing key city spots. Tickets can be bought on board the services, at most newsagents and selected retail outlets, or make use of a Go Card. Hop on board the free CityHopper ferry service to get around inner-city precincts for free.
translink.com.au | 13 12 30
Take a taxi and be there in a flash. Taxi ranks are available at the Brisbane international and domestic airports, as well as throughout The City and inner-city precincts. Jump in a taxi to be assured of a quick and efficient way of getting around. A standard taxi will cater for four passengers or less. For wheel-chair access or to transport five to 10 passengers, it’s best to order a Multi Passenger taxi.
Black & White Cabs | 133 222
Yellow Taxi | 13 19 24
Make the most of Brisbane’s wonderful outdoor climate by biking around town. There are extensive bicycle paths running throughout the city and peddle-power offers a healthy and inexpensive way of getting around. Hire a Brisbane City Council CityCycle bike at key inner city destinations and set off to explore.. Join up with the CityCycle program today!
citycycle.com.au | 1300 229 253
Goods and Services Tax
The Goods and Services Tax (GST) is a broad-based 10 per cent tax included in the shelf price of most Australian goods and services. The Tourist Refund Scheme allows international travellers to claim a GST refund (subject to certain conditions) on some goods purchased in Australia. The refund applies only to items worn or goods taken on board as hand luggage when leaving the country.
Health and Medical Services
Australia has a high-standard healthcare system offering a mix of public and private services. Several public hospitals with accident, emergency and outpatient services are located close to inner-city Brisbane, while private medical practitioners can be easily located through the Yellow Pages website. Some international travellers will find their country has reciprocal healthcare agreements with Australia. As a general guide, these agreements provide for any ill-health episode requiring prompt medical attention. Comprehensive travel insurance is always recommended.
English is the official language of Australia but many foreign languages are used by local communities including Arabic, Italian, Greek, Vietnamese and Chinese dialects. Translation and interpreter services can be accessed 24 hours a day by calling 13 14 50.
Passport and Visas
All international travellers must present a valid and approved travel document (generally a passport) as evidence of their identity and nationality to allow entry into Australia. In addition, all international travellers (with the exception of most New Zealand passport holders) must also obtain a valid visa before travelling to Australia.
As a general guide, travellers are encouraged to apply for their Australian visa well in advance of their planned departure date. See our visa information page or visit the Australian Government Department of Immigration and Border Protection website for further information: www.immi.gov.au
A population of 2.1 million calls Brisbane home, with a median age of 35 and more than a quarter of Brisbane residents born overseas.
Shopping in Brisbane
With directional boutiques, home-grown designers and big-name brands, Brisbane has earned its title as the new home of fashion. The Queen Street Mall is the heart of this shopping mecca, housing luxury retailers, flagship stores of Australian labels and hole-in-the-wall boutiques. International brands Cartier, Burberry and Forever 21, along with Australia’s Paspaley, are the most recent additions to the city’s sartorial mix, with more fashion heavyweights set to open.
Luxury lovers can peruse high-end stores, including Tiffany & Co., Chanel and Louis Vuitton at QueensPlaza. The heritage-listed Brisbane Arcade is worth a visit to marvel at its stunning timber panelling and local designers. Head to MacArthur Central for flagship stores including Apple and Ralph Lauren, The Myer Centre for Myer, or browse the shops behind Wintergarden’s butterfly-studded, kaleidoscopic façade.
To continue your boutique journey, head to Fortitude Valley and Paddington, where unique shops, galleries and boutiques dot the streets. In Fortitude Valley, James Street is the place to find local designer wear and quality home wares amidst cool bars and fine al fresco dining spots. Or venture into the creative designer hub of Bakery Lane set in an intimate space off Ann Street.
Common country codes
0011 + 86
Directory assistance: 1223 / Emergency calls in Australia: 000
Brisbane operates on Australian Eastern Standard Time – GMT plus 10 hours. Daylight savings times do not apply in Queensland.
Service with a smile is the rule of thumb in Australia and tipping is always optional. If the service is worthy of a tip, it will be appreciated.
Visitor Information Services
Brisbane Visitor Information and Booking Centre
The award-winning Brisbane Visitor Information and Booking Centre is located in the heart of Brisbane’s busiest shopping precinct in the Queen Street Mall (between Edward and Albert Sts). The fully-accredited centre holds a travel agency licence and offers a wide range of information and tourist booking services for travellers. Opening hours: Monday to Thursday 9am-5.30pm; Friday 9am-7pm; Saturday 9am-5pm; and Sunday 10am-5pm. (closed Good Friday and Christmas Day. On Anzac Day (25 April) the centre is open 1-5pm and all other public holidays the centre is open 9.30am-4.30pm.)
The South Bank Visitor Centre is located in the heart of South Bank on the Stanley Street Plaza. The centre offers detailed information on South Bank attractions and travel services. Opening hours: Monday to Sunday 9am-5pm (closed Good Friday and Christmas Day); open from 1-5pm on Anzac Day; and open from 10am on public holidays.
Brisbane Airport Ambassadors & Visitor Information
Visitor Information centres are also located at the Brisbane Airport in the arrivals hall of the international terminal and on the ground floor of the domestic terminal. Both centres offer a range of information and booking services for travellers. Opening hours (international): Monday to Sunday 6am-2am. Opening hours (domestic): Monday to Friday 7am-2.45pmand 8.30am-12.15pm weekends.
For more information on where to eat, drink, shop, play and stay in Brisbane, go to www.visitbrisbane.com.au
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